What is your return policy?

We want you to love your purchase! If you're not completely satisfied, you can return or exchange your items. Please contact us at support@petcruze.com for assistance.

  • Essential Pack: Exchanges or returns are not permitted. If an exception is approved, the customer is responsible for all shipping costs and a $9.99 logistics fee.

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    Complete Combo: Enjoy our extended 90-day money-back guarantee with free returns and exchanges. After the 90-day period, replacements covered under the Lifetime Warranty will only require the customer to cover shipping costs and a $9.99 logistics fee.

Please visit our returns portal here.

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